To Answer or Not to Answer: That is the Question for Cell Phone Users (Morristown, NJ)
Sunday, May 3rd, 2009 by Michele Marut| May 20, 2009 | ||
| 6:00 pm | to | 8:00 pm |
May Usability NJ Meeting
The abundance of technology-mediated communication tools such as the now ubiquitous cell phone has not only increased our ability to communicate but also the possibility of being interrupted. As a result, we need to understand how to design communication tools so that productivity gains can be realized from desired interruptions while the losses from unwanted communication can be minimized. Prior research exploring interpersonal technology-mediated interruptions has focused on identifying the costs of cognitive and social intrusions, partly in the hope that sensor technology can be utilized to improve the timing of interruption requests. However, this approach has had limited real world success because it fails to take into account either who the interruption is from or what the interruption is about with respect to the value it may bring along. This talk will address this short coming and present a theoretical framework and associated research program. Findings from two user studies on cell phone call handling practices that validate key constructs will be presented. They highlight how people desire and use information about the interrupter’s context, interruption content and historic interrupter-interruptee interaction history in their decisions to answer or ignore a call. The talk will also demonstrate CellPhone IMT - an interruption management tool for cell phones, whose design and instantiation is inspired by the findings of these studies.
Biography:Sukeshini A. Grandhi is a member of the SmartCampus Group and a final year doctoral student at the Department of Information Systems, NJIT. Her research interests are at the confluence of Human Computer Interaction (HCI), Computer Supported Collaborative Work (CSCW), ubiquitous/pervasive and social computing. Her work revolves around understanding the social and organizational work processes using technology and how this understanding can inform the design of innovative applications and user interfaces. She has published and presented in many conferences including CHI, Computer Supported Cooperative Work (CSCW), International Conference on Information Systems (ICIS), Hawaii International Conference on System Sciences (HICSS) and Americas Conference on Information Systems (AMCIS). Her other publications include IEEE Internet Computing and a book chapter on Supporting Proximate Communities with P3-Systems: Technology for Connecting People-To-People-To-Geographical-Places.She is an active member of the HCI community and has reviewed several peer publications and worked at many ACM conferences as a volunteer. Ms. Grandhi holds a masters degree in Business Administration (MBA) from University of Western Australia Perth, Australia. She also has a Masters and a Bachelors degree in Mathematics from Madras Christian College, University of Madras, India.
When: Wednesday, May 20, 2009
6:00 PM – social hour – hors d’oeuvres and soft drinks
7:00 PM – presentation
8:00 PM – question period followed by more socializing
Where: Logical Design Solutions
131 Madison Avenue
Morristown, NJ 07960
Phone: 973-971-0100
RSVP: http://usabilitynjmay2009.eventbrite.com/
