QUIS 11 (Wolfsburg, Germany)
Monday, June 1st, 2009 by Conference Editor| June 11, 2009 | to | June 14, 2009 |
The QUIS symposium brings together the best interdisciplinary academic research and management practice in a forum to advance the study of service management, service leadership, customer management, technology in services and delivery of service quality.
User experience related sessions:
- Coping with perceived information and choice overload; the case of the Dutch mobile phone market
- The customer experience: a road map for improvement
- The effect of user generated content
- Customer experience quality EXQ: a conceptual model of customer experience quality and the development and validation of a scale
- Stressed out customers – what happens when service coproduction is stressful for consumers?
- Cross-boundary management in service organisations
- Online services and cultural diversity: applying Hofstede´s framework to predict potential design issues
- Where does the brand lie in the organisation today?
- Towards an integrative service design framework
- Approaching service experiences through servicescape design
See quis11.kampagne24.de for more information.
