Talking to a Machine - IxDA (New York, NY, USA)
Sunday, February 24th, 2008 by Whitney Quesenbery| March 26, 2008 | ||
| 6:30 pm | to | 8:00 pm |
“Talking to a Machine” by Phillip Hunter, VP of application design and development at SpeechCycle.
Hate. Perhaps the strongest and darkest of our emotions. It pours out as most people describe how they feel about interactive voice response (IVR) systems. Why do people expect such a bad experience from these systems? And what are we doing about it?
Phillip Hunter, VP of application design and development at SpeechCycle, has over 14 years experience designing and building IVR systems, which use touch-tone keys and speech recognition for input. This talk will describe the environment that voice interaction designers work in, the tools that they use, and how designers address the inherent challenges of the medium. We will review the history of these applications and offer some thoughts for the future. Along the way, you can expect entertaining stories and recorded examples showing similarities with and differences from visually-enabled contexts. By the end of the talk, you’ll understand the advantages of IVR systems and how they are designed. Perhaps you’ll even feel some sympathy the next time you hear “Thank you for calling…”, or a recorded “Hello”.
WHERE: In lower Manhattan; full details provided on RSVP
RESERVATIONS: For more information, or to reserve your seat at the presentation, email nyc-rsvp (at) ixda (dot) org. In the subject line, please include “March 26 event”.
