Karen Lindemann

UX Roundtable in Hamburg (Germany)

An jedem 1. Montag im Monat treffen wir uns zum UX Roundtable in Hamburg. Interessierte sind herzlich eingeladen. Die aktuellen Themen und Termine findet Ihr auf www.uxhh.de

Posted in Calendar | Event type | Local meeting
Tags: Event type | Germany | Hamburg, Germany | Roundtable | Usability | user experience
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“Personas and Mental Models” - James Kalbach (Hamburg, Germany)

MAY 20, 2009 - Workshop in Hamburg, Germany:

Communicating user research effectively is critical for user-centred design. This full-day course has two parts that show how to bring your research to life:

Part 1: Personas - Personas have become a mainstream design tool. There’s even a growing body of literature on the subject, including two full-length books. But there are also misconceptions and misuses of personas in the field.

This course will begin by outline the importance and the use of personas. You will then be presented a simplified technique for consistently creating a balanced set of personas that is relevant to your business needs. You will learn:

• About the history and application of personas
• How to segment personas along the most important aspects of your target groups
• How to write effective persona documents
• How to use personas effectively in daily work

Part 2: Mental Models - The term “mental models” means different things to different people. In this workshop, we use the term broadly to refer to any technique used to understand the behavioural, cognitive, and emotional states of users.

You will learn about some of the leading tools to both capture and reflect mental models, including:

• Scenarios: These are written descriptions of users’ actions and thoughts used to envision an ideal future.
• Behaviour Models: Based on a phased approach of understanding user behaviour, you’ll effectively map features and requirements to user needs.
• Alignment Diagrams: This is a particular methodology pioneered by Indi Young in her book of the same name. You’ll learn how to create these diagrams and use them in your work.

Who should attend:

Usability and user experience consultans, information architects, web designers, product managers, market managers, webmasters and others who are concerning about websites.

For more information please see www.uxworkshops.com

Posted in Calendar | Event type | Training | Uncategorized
Tags: Germany | Hamburg, Germany | james kalbach | mental models | personas | user research | workshops
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“Commercial Ethnograpy” - James Kalbach (Hamburg, Germany)

MAY 19, 2009 - Workshop in Hamburg, Germany:

Ethnographic research methods have many potential advantages for businesses, including helping to:

• Increase insight into customer behaviour
• Make the real world visible the entire organisation
• Discover product enhancements, reveal differentiators, and point to new business models
• Identify opportunities for innovation

In this course, you will learn about practical skills needed to conduct an ethnographic study from beginning to end. The course outline walks through each phase step-by-step:

• Evangelise: To get buy-in, demonstrate the value of ethnography by making a sound business case. You will learn the key arguments to make to get support, as well as the background and history of ethnography.
• Prepare: Planning an ethnographic study is similar to other research techniques, but with some important differences. You’ll find out about the details of preparing for ethnography, including how to scope a study for maximum business impact.
• Conduct: Commercial ethnography relies on observational interviews at the participant’s place of work. Through practical exercises, you’ll learn interview techniques and how to conduct a study.
• Analysis: The Analysis phase is the most difficult part of a study. This is where you can easily go over time and budget. You’ll hear about ways to analyse of your data both effectively and efficiently.
• Ideate: You must make your findings actionable. To do this, hold a workshop with stakeholders to bring the findings to life. This part of the course will show you concrete ways to present your findings and to involve people in creative brainstorming.
• Validate: Iterate your understanding of users’ work by confirming findings with a sample of users.

Who should attend:

Usability and user experience consultans, information architects, web designers, product managers, market managers, webmasters and others who are concerning about websites.

For more information please see www.uxworkshops.com

Posted in Calendar | Event type | Training
Tags: ethnography | Germany | Hamburg, Germany | james kalbach | user experience | workshop
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“Enterprise Information Architecture” - Louis Rosenfeld (Hamburg, Germany)

MAY 18, 2009 - Workshop in Hamburg, Germany:

Developing a unified web site or intranet for a large, decentralized organization is the Holy Grail for many of today’s Internet professionals. This day-long seminar is for managers and web professionals who desperately want to tie together content in a rational, user-centered way, regardless of content ownership issues, cultural hurdles, and turf battles.

This advanced information architecture seminar combines lecture, demonstration and exercises, discussion, and handouts to address a topic that bewilders every large organization: designing unified information architectures for large enterprises. You’ll learn to:

• Develop main pages and other upper-level “portal” components that convey a single cohesive organization, not a collection of warring business units.
• Use metadata and contextual navigation to help users move from one content-rich page to another, regardless of which business unit manages that content.
• Design search interfaces for improved access to content stored in organizational “silos”.
• Better implement an enterprise-wide information architecture through appropriate research and design methods and improved governance.

For more information please see www.uxworkshops.com

Posted in Calendar | Event type | Training
Tags: Germany | Hamburg, Germany | information architecture | lou rosenfeld | user experience | workshops
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UX Roundtable in Hamurg - June 02

“Art. Science. Balance. - Recap CHI 2008″
Our next meeting will be: June 02, 7:00 pm.
Location: HAW , building B, room 1101.c , 11th floor

More information on http://www.uxhh.de/roundtable/

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Tags: Germany | Hamburg, Germany | Roundtable
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UsabilityProfessional 08

Conference about Usability and User Experience
September 7 -10
Lübeck, Germany
www.vielmehr.org
(Organized by the German Chapter of the Usability Professionals)

Posted in Conference | UPA
Tags: conference | Germany | Usability | user experience
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World Usability Day Hamburg

More than 300 attendees came to the World Usability Day 2007 in Hamburg. 19 speakers, 14 speaches and 2 tracks - the facets of usability and user experience were shown in different case studies.

Javier Broch, the user experience lead of the Columbian University, came especially for the event from New York City to Hamburg. He spoke about “Institutionalization of Usability in Decentralized Organisations - A University Case Study”. See the speech on www.video.google.de.

Some photos of the event you will find on www.flickr.com.

The program, slides and some videos are here:
www.worldusabilityday.de/hamburg.

Posted in Hamburg, Germany
Tags: WUD2007recap
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UX Roundtable Hamburg (Germany)

Jakob Nielsen spoke November 2nd at Usability World (Hamburg) about “The State of Usability”. We are going to discuss the speech and his theses at our next UX Roundtable. The evening will be moderated by Klaus Meyer and Matthias Müller-Prove.

For further details please look at www.uxhh.de.

Posted in Calendar | Hamburg, Germany
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Informationsarchitektur und Navigation (Hamburg, Germany)

Am 6. und 7. Mai 08 hält James Kalbach, der Autor des kürzlich erschienenen Buchs “Designing Web Navigation” (O’Reilly), zwei Workshops in Hamburg.
Nähere Informationen demnächst auf www.netflow-lindemann.de. Gern können Sie uns auch direkt kontaktieren und wir senden Ihnen das Programm sobald als möglich zu.

Posted in Calendar | Hamburg, Germany | Training
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Usability World 2007 (Hamburg, Germany)

Die UsabilityWorld 2007 ist ein zweitägiger Kongress, der sich mit Usability, User Experience und Customer Experience beschäftigt.

UsabilityWorld 2007 is a conference in Germany focusing on usability, user experience and customer experience.

Posted in Calendar | Hamburg, Germany
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