Service Design is an emerging field focused on the creation of well thought through experiences using a combination of intangible and tangible mediums. It provides numerous benefits to the end user experience when applied to sectors such as retail, banking, transportation, & healthcare. Service design as a practice generally results in the design of systems and processes aimed at providing a holistic service to the user. This cross-disciplinary practice combines numerous skills in design, management and process engineering. Services have existed and have been organised in various forms since time immemorial. However, consciously designed services that incorporate new business models are empathetic to user needs and attempt to create new socio-economic value in society. Service design is essential in an knowledge driven economy.

The Copenhagen Institute of Interaction Design’s Service design symposium is designed to be a small, intimate event providing an opportunity to meet talented thinkers and practitioners. Featuring respected speakers who are pioneers in service design thinking and practice from several countries, the topics range from understanding service design, academic explorations & industry case studies, to younger, more experimental practices.

jboye08, the 4th annual web conference by J. Boye, features sessions on enterprise portals, intranets, content management and enterprise search. The conference brings together practitioners from across Europe with experts, gurus, and vendors from around the globe.

Last year’s version of the conference, cmf2007, included a user-centered design track.

Search Marketing Strategies 2008 is the premiere annual Scandinavian conference organized by FDIH and JupiterResearch. This year’s theme is “Search & Social Marketing for Web 2.0: Engage Your Customers.” Conference attendees will learn how to best leverage the Internet as a marketing and advertising platform and integrate it into an overall business strategy.