San Francisco (Bay area), CA, USA

How to Design for Persuasion, Emotion, and Trust ( San Francisco, CA)

Tuesday, January 6th, 2009 by Human Factors International
February 11, 2009toFebruary 13, 2009

This course provides the essential knowledge to transition from being a classical usability engineer to become a complete user experience designer.

It is no longer enough to design just for efficiency - now user experience experts must also design for engagement.

More information at humanfactors.com.

To register.

Silicon Valley Book Club (Mountain View, CA, USA)

Tuesday, December 16th, 2008 by Book Club
December 16, 2008
7:00 pm

The first edition of the UX Book Club will be December 16th, 7 pm at Dana Street Coffee, 744 W. Dana Street, Mountain View, CA, 94041.

The book will be “Inspired: How To Create Products Customers Love”. The book will kick off a conversation about how to create better relationships with product management and the role of user experience in the product lifecycle.

For more information and to RSVP, see Silicon Valley Book Club.

User research Friday (San Francisco, CA, USA)

Thursday, October 23rd, 2008 by Keith Instone
November 7, 2008
1:00 pmto6:00 pm

User research Friday (”Advanced research methods. And drinks.”) will address the topic of “What does user research accomplish?” in the form of a half-day conference on November 7th. The election will be over, and the economy will still be screwed, so what better time to relax, have a drink, and listen to discussions about what research really accomplishes in the technology world? If you do research as part of your job, especially if you work a web job, come hang out!

Talks:

  • How to Lie with Design Research: Dan Saffer
  • Research and Design: Ships in the Night?: Steve Portigal
  • How Mental Models Helped Teams Do What They Dreamed: Indi Young
  • The Autodesk Web Research Truth: Maya Pacheco
  • Real Ethnography versus Fake Ethnography: TBD

We’ll be serving complimentary beverages and hors d’oeuvres during the sessions, with wine, beer, and juice.

See  userresearchfriday.com for more information. Register early, seats are limited.

Adaptive Path’s 7th Anniversary Party (San Francisco, CA, USA)

Sunday, March 9th, 2008 by Keith Instone
March 21, 2008
5:30 pmto11:00 pm

Come and celebrate Adaptive Path’s 7th Anniversary! Beer, wine and — of course — the Taco Truck. All are welcome but you’ll need to RSVP if you want to drink and eat those delicious tacos for free. See upcoming.org for more information.

uxTV 2008 (Mountain View, CA, USA)

Thursday, February 28th, 2008 by Conference Editor
October 22, 2008toOctober 24, 2008

The First International Conference on Designing Interactive User Experiences for TV and Video, uxTV 2008, will bring together researchers and designers of interactive user experiences for TV and Video from academia and industry. Outstanding papers, demos and speakers will make uxTV 2008 the best conference for designers and researchers in this field.

An Event Apart 2008 (San Francisco, CA, USA)

Friday, February 15th, 2008 by Conference Editor
August 18, 2008toAugust 19, 2008

At An Event Apart, gain a deeper understanding of web standards and emerging best practices, be inspired by fresh ideas and new directions, and join the greatest minds and hottest talents in web design today. Web standards godfather Jeffrey Zeldman and world-renowned CSS expert Eric Meyer got together to create a conference for people who make websites.

An Event Apart San Francisco will be August 18-19 and will feature design guidelines and implementation techniques to enable better user experiences.

An Event Apart will also take place in New Orleans, Boston and Chicago.

Site Search Analytics for a Better User Experience (Sunnyvale, CA, USA)

Saturday, February 2nd, 2008 by Training Editor
March 18, 2008
10:00 amto6:00 pm

Instructor Lou Rosenfeld teaches “Site Search Analytics for a Better User Experience” in this Involution Master Academy course limited to nine students. Site search analytics help you understand and benefit from search engine data, enabling you to better diagnose a multitude of user experience problems.

This day-long seminar will combine lecture, group discussion, and hands-on exercises to cover the basics of site search analytics. Lou will show you how spending even an hour a week analyzing your search queries can help tune and improve your site and expose new opportunities for improving your business strategy.

See Involution Studios for more information.

Web Form Design Best Practices (Sunnyvale, CA, USA)

Friday, February 1st, 2008 by Training Editor
March 15, 2008
10:00 amto6:00 pm

Instructor Luke Wroblewski teaches “Web Form Design Best Practices” in this Involution Master Academy course limited to nine students.

Students will take a deep, in-depth look at online forms as a specific aspect of web design, focusing on the impact of information, interaction and visual design in a variety of different online forms. As a student, you will participate in discussions and hands-on activities that illustrate the concepts, while giving you the chance to exercise the skills so your company’s web form design will successfully facilitate users taking the action you want.

See Involution Studios for more information.

Customer Service is the New Marketing (San Francisco, CA, USA)

Friday, February 1st, 2008 by Conference Editor
February 4, 2008

Get Satisfaction, Inc is sponsoring Customer Service is the New Marketing. Some of the talks will be:

  • Building a service-focused culture
  • Marketing is a Tax You Pay for Being Unremarkable
  • Scaling customer service
  • Virgin’s Crown Jewel: Customer Service, across 200 Companies and 29 Countries
  • Punching In: The Unauthorized Adventures of a Front-Line Employee
  • Customer service as community, community as customer service

Applied Empathy: An Experience Design Framework (Sunnyvale, CA, USA)

Thursday, January 31st, 2008 by Training Editor
March 8, 2008
10:00 amto6:00 pm

Instructor Dirk Knemeyer teaches “Applied Empathy: An Experience Design Framework” in this Involution Master Academy course limited to nine students.

Students will be introduced to Dirk’s unique framework for mapping product planning to designing for real human needs and desires. Then, with an emphasis on group activity and hands-on trial-and-error, students will learn and practice methods for infusing this framework and humanistic design approach into their company and projects. After completing the course, students will be immediately ready to have a significant, practical impact on product or service development in their organization.

See Involution Studios for more information.