Items tagged "training"

User Centred Design: Techniques to improve the user experience

This intensive course provides you with tips, tools and techniques to help you understand who your customers are and what they want from your product. See how to apply these techniques to improve product effectiveness, efficiency and user satisfaction, while reducing development time and cost.

The course is ideal for designers and developers who are responsible for delivering products or websites, providing theory, case studies and examples as well as hands-on activities for participants to practice their new skills.

Our trainers have many years of experience applying user centred design techniques in real businesses to deliver real commercial advantage.

Topics covered include:

• Applying the User Centred Design approach to your business
• Business benefits of a User Centred Design approach
• Guidelines and Standards
• Knowing your target users and capturing their requirements
• Translating requirements to conceptual design and release criteria
• Prototyping techniques
• Best practice in user interface and information architecture design 
• Measuring and testing usability

The course will be held at our offices in the Strand, London and costs £675 + VAT per person, including lunch and a comprehensive course manual.

For more details please contact Leslie Fountain on 020 7240 3388, email leslie@system-concepts.com or visit our website

Posted in Calendar | London, UK | Training
Tags: London, UK | training | UK | Usability | user centred design | user experience
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User Centred Design: Techniques to improve the user experience

This intensive course provides you with tips, tools and techniques to help you understand who your customers are and what they want from your product. See how to apply these techniques to improve product effectiveness, efficiency and user satisfaction, while reducing development time and cost.

The course is ideal for designers and developers who are responsible for delivering products or websites, providing theory, case studies and examples as well as hands-on activities for participants to practice their new skills.

Our trainers have many years of experience applying user centred design techniques in real businesses to deliver real commercial advantage.

Topics covered include:

• Applying the User Centred Design approach to your business
• Business benefits of a User Centred Design approach
• Guidelines and Standards
• Knowing your target users and capturing their requirements
• Translating requirements to conceptual design and release criteria
• Prototyping techniques
• Best practice in user interface and information architecture design 
• Measuring and testing usability

The course will be held at our offices in the Strand, London and costs £675 + VAT per person, including lunch and a comprehensive course manual.

For more details please contact Leslie Fountain on 020 7240 3388, email leslie@system-concepts.com or visit our website

Posted in Calendar | London, UK | Training
Tags: course | London, UK | System Concepts | training | UK | Usability | user centred design | user experience
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How to design and implement web surveys (London, UK)

For user experience researchers who create web-based questionnaires, “How to design and implement web surveys” is a 1-day seminar that shows delegates how to create and analyse valid and reliable web surveys. Unlike standard courses on questionnaire design, this seminar shows delegates how to avoid the specific bloopers, biasses and pitfalls that bedevil most web surveys. You will learn how to

• Identify common pitfalls in the design of surveys and questionnaires.
• Decide on the best format for your question (such as essay, rating scale, multiple choice and ranking questions).
• Control the 4 kinds of bias that affect all web surveys.
• Write questions and design rating scales that give valid answers.
• Implement a web survey on a site like SurveyMonkey or Zoomerang.
• Use descriptive statistics to help you take action on the results of your survey.

More information: How to design and implement web surveys from Userfocus

Posted in Calendar | London, UK | Training | Userfocus
Tags: questionnaire | survey | training
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How to carry out a usability expert review (London, UK)

For people in design teams who need to spot usability problems in prototypes and finished products, “How to carry out a usability expert review” is a 1-day seminar that teaches delegates cost-effective methods to evaluate designs. Unlike courses in usability testing, this seminar teaches delegates how to find and fix usability problems without involving end users. You will learn how to

• Appreciate the difference between a usability inspection and someone’s personal opinion.
• Learn and practice some quick techniques for carrying out usability reviews of prototypes and finished products.
• Find and fix usability bloopers before they become hard coded.
• Apply Jakob Nielsen’s “heuristic evaluation” technique to software, products and web sites.
• Uncover the elements of your design that lead new users to make errors, using the task-based “cognitive walkthrough” method.
• Learn to spot usability problems in prototypes and finished products.

More information: How to carry out a usability expert review from Userfocus.

Posted in Calendar | London, UK | Training | Userfocus
Tags: expert review | heuristic | training
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Web usability training (London, UK)

For web designers who want hands-on experience with usability tools and techniques, “Web Usability” is a 2-day immersion seminar that shows delegates how to boost sales and conversion rates, increase usage and improve customer satisfaction. Unlike shorter introductory courses, this in-depth workshop is based on ISO 13407 and covers the entire design and development lifecycle.

By attending this course, you will learn how to

• Describe a proven, user centred design framework that supports end-to-end usability involvement in web projects (based on ISO 13407).
• Use personas to share information about customers and their tasks in an engaging and usable way.
• Develop cheap, throwaway prototypes to get quick and frequent feedback from your users.
• Specify usability metrics to make sure your web site is neither under- nor over-engineered.
• Apply usability techniques like card sorting, contextual inquiry and heuristic evaluation.
• Learn about different methods for usability testing web sites and when to apply them.
• Network with other professionals carrying out usability activities in different companies.

More information: Web Usability training from Userfocus.

Posted in Calendar | London, UK | Training | Userfocus
Tags: training | Usability | Web
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How to carry out a usability expert review

For people in design teams who need to spot usability problems in prototypes and finished products, “How to carry out a usability expert review” is a 1-day seminar that teaches delegates cost-effective methods to evaluate designs. Unlike courses in usability testing, this seminar teaches delegates how to find and fix usability problems without involving end users.

September 2nd 2008, London. £425/delegate + VAT.

You will learn how to

• Appreciate the difference between a usability inspection and someone’s personal opinion.
• Learn and practice some quick techniques for carrying out usability reviews of prototypes and finished products.
• Find and fix usability bloopers before they become hard coded.
• Apply Jakob Nielsen’s “heuristic evaluation” technique to software, products and web sites.
• Uncover the elements of your design that lead new users to make errors, using the task-based ‘cognitive walkthrough’ method.
• Learn to spot usability problems in prototypes and finished products.

More information and booking form.

Posted in Calendar | London, UK | Training | Userfocus
Tags: cognitive walkthrough | expert review | training | usability inspection
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