Items tagged "user experience"

Utilisabilité et développement durable : une évidence?

Wednesday, December 16th, 2009 by Nathalie Berger

Il est possible de visualiser et télécharger les présentations et vidéos des conférenciers de la Journée mondiale de l’utilisabilité (ou World Usability Day), qui s’est tenue à Montréal et Québec en simultanée.

Des sujets variés — incluant les «design patterns», l’ergonomie, le marketing, l’ingénierie, l’adaptabilité des sites internationaux en contextes locaux — célèbrent l’apport de l’utilisabilité et de l’expérience utilisateur dans le développement de produits faciles à apprendre et à utiliser, efficients et efficaces.

Au programme également, une recherche exploratoire réalisée en partenariat par le HEC Montréal, l’Université de Montréal et Bell Canada. Celle-ci combine l’oculométrie aux mesures psychologiques et émotionnelles, afin d’évaluer la qualité d’un site Web. Comme dirait Sandrine, «toute une triangulation méthodologique (ou casse-tête de données selon certains…;-))». Bien sûr, l’oculométrie (ou la poursuite oculaire) a une application plutôt restreinte en réalité. En effet, avec les budgets restreints de la plupart des sites au Québec, on a en général bien d’autres facteurs à évaluer avant celui-là, qui auront plus d’impact sur le produit final. Mais c’est intéressant d’avoir l’occasion de se voir relater un cas de recherche appliquée, avec un protocole d’expérimentation formel, qui inclut cette dimension supplémentaire.

Cette belle soirée sur l’utilisabilité a permis à près de 90 membres de la communauté – spécialistes ou non – d’apprendre et d’échanger sur les bonnes pratiques du métier, dans un optique de développement durable.

Journée mondiale de l’utilisabilité / World Usability Day, in Montreal & Quebec : 12 novembre

Monday, November 9th, 2009 by Nathalie Berger

World Usability Day Logo

Utilisabilité et développement durable. Telle sera la thématique de la 5e Journée mondiale de l’utilisabilité (World Usability Day) qui se tiendra ce jeudi 12 novembre. Utilisabilité Québec se joint une fois de plus aux initiatives locales organisées un peu partout dans le monde, à la suite de l’association «mère» américaine, la Usability Professionals’ Association (UPA).

À Montréal et Québec, nous nous intéresserons tout particulièrement au thème suivant : Utilisabilité et développement durable : une évidence? À travers une série de conférences sur divers sujets — allant des «design patterns», aux mesures psychologiques et émotionnelles, en passant par l’adaptabilité des sites internationaux en contextes locaux — nous célébrerons l’apport de l’utilisabilité et de l’expérience utilisateur dans le développement de produits faciles à apprendre et à utiliser, efficients et efficaces. Et ce, partout dans le monde.

Pour ma part, l’angle qui m’interpelle particulièrement en lien avec cette thématique générale est le suivant : À l’ère du «budget-temps limité», comment développer des sites Web viables? J’en parlerai davantage dans un prochain blogue et j’introduirai d’ailleurs succintement la soirée de la JMU avec cet optique. Au plaisir de vous rencontrer jeudi soir! Ça débute à 18h au CRIM de Montréal et au Cégep de Ste-Foy pour Québec (diffusion simultanée entre les 2 villes). Également, un clin d’oeil sera fait à une de nos associations cousines, la FLUPA (section France-Luxembourg d’UPA), sous forme d’entrevues pré-enregistrées (décalage horaire obligeant). Une pause réseautage est prévue accompagnée d’un cocktail. Tous les détails sur le site d’Utilisabilité Québec.

Logo Utilisabilité Québec_UPA-Quebec

Welcome to Canberra

Saturday, October 17th, 2009 by Nathanael Boehm

My proposal to become UXnet local ambassador for Canberra, Australia was accepted last week so in my first post as ambassador for my city I would like to introduce myself and my local UX community.

I have been working in the web industry for ten years and currently label myself a web user interaction designer - what I consider to be a half-way hybrid between a web user experience strategist and a front-end developer/coder.”Interaction” focusses on the detail of the user interface aspect of experience design, specifically websites and web applications. I recently blogged more about this in “What is a user experience designer?“. You can also read more about me in my professional profile/bio or on LinkedIn.

I’m fairly active in the Australian web industry and have a sizeable professional network of colleagues who I’ve met and connected with at conferences such as Web Directions, Edge of the Web and UX Australia plus BarCampCanberra (which I’m an organiser of), BarCampSydney, Public Sphere, Web Standards Group and many other local and interstate professional & social events.

We were fortunate to have the inaugural UX Australia conference here in Canberra which was nice as most of the good conferences are held in Sydney and Melbourne, with Edge of the Web being held in Perth, although UX Australia will be in Melbourne for 2010.

One of the interesting things about Canberra is that it’s a medium-size city with a population of 320,000 but it’s also the only city in the Australian Capital Territory. So not only does Canberra have its own local government it also accommodates most of the infrastructure and administrative capacity of Federal Government and the Australian Parliament including the Australian Public Service.

So if you live in Canberra as an IT professional or indeed in any number of professions then you’re either working directly for government or working for an agency that’s working for government; my career is a good example of that. 90% of my work over the past decade has been for government.

Another good thing about Canberra is that due to the size of the city and the interconnectedness of such a large proportion of the workforce directly or indirectly engaged with government the web and design community here is quite open and not competitive. I don’t claim to know every user experience design professional in Canberra; there are people who don’t work in my field, who choose not to engage with their local community or just move in different or smaller circles. But of the people I do know I tend to connect with and converse with on a regular basis - plus we all seem to go to the same conferences and events.

I coordinate the local Canberra Twitter Usergroup meetings or rather I used to until I set up a mailing list and convinced others to be proactive and organise events. It’s not really about Twitter any more, it’s just a label for any sort of social event for my community … like today’s picnic down at the Cotter. So that’s a good place to catch up with other web professionals although we’ve had some success in enlarging the scope of it to include non-web people and even non-techs.

There’s other events like Open Coffee and Social Media Club … but the other regular event in Canberra of significance to my community is the UX bookclub, where we meet every month to discuss a book about user experience and design. The events themselves are a great opportunity to discuss some very interesting design, psychology and human-computer interaction topics in detail but I’ve found UXbookclub has been a great excuse to add to my bookshelf.

I try and add all local web events to the Oz IT Calendar hosted by Pollenizer, but if you want to know what’s happening in town then please feel free to contact me: nboehm@purecaffeine.com or follow me on Twitter: @NathanaelB.

We have some amazingly talented people in Canberra who are active in the web and design community, who regularly present at conferences both local and internationally and have been published online and in print. So if you’re a UX professional and live in Canberra, thinking of moving here or visiting and aren’t already connected with our fantastic professional community then come along to one of our events or at least connect with some of our members online:

PS: This list may be amended in future to include people I inadvertently ommitted.

What Makes an Effective User Experience Professional and Team (Ann Arbor, MI)

Friday, September 18th, 2009 by Anthony Viviano
September 22, 2009
6:00 pmto8:30 pm

The UX Management Perspectives

 

West Hall, Room 411 (aka “Ehrlicher Room”), University of Michigan

1085 South University Ann Arbor, MI 48109-1107

 

The Michigan chapters of UPA and CHI (currently in formation), in conjunction with the University of Michigan School of Information Career Development Office and Student CHI Chapter, invite you to a very special evening networking and panel session. Four industry UX managers and executives will give short position presentations on the individuals and skills that make a successful team. This will be followed by panel and audience Q&A discussion. Come to network, learn, and position/reposition yourself for success in this exciting field.

 

If you cannot find street parking, continue East on South University and turn right at Forest Street, and park in the Forest Street Parking Structure (650 S. Forest, on the right hand side of the street). Bring your ticket with you to the event to be validated.

 

Lost en route? Call 734-223-0499

 

Cost

FREE for Full-time Students (ID must be presented)

 

$10 for MIUPA and MOCHI members

 

$15 All others

RSVP

 

Please RSVP at Upcoming.org to ensure entrance to this event. You can also send an RSVP to events@miupa.org

 

Schedule

 6:00 PM Registration, networking, and pizza

 

6:45 PM Announcements

 

7:00 PM Program

 

Panelists

  • James M. Anderson, Vice President - Electronic Services, Michigan First Credit Union
  • Barbara Hernandez, User Experience Manager, Techsmith Corporation (makers of Snag-It, Camtasia, Morae, and more)
  • Keith Instone, Information Architecture Lead, ibm.com User Experience Design Team, CIO’s Office, IBM Corporation
  • Laurie Kantner, Vice President of Client Services, Tec-Ed, Inc.

 

Moderator

Dave Mitropoulos-Rundus (aka ‘the Jerry Springer of panel moderators’ and a staunch supporter of the ‘Brawls for Better Brains Society’)

User Centred Design: Techniques to improve the user experience

Tuesday, May 5th, 2009 by System Concepts Ltd
May 27, 2009toMay 28, 2009

This intensive course provides you with tips, tools and techniques to help you understand who your customers are and what they want from your product. See how to apply these techniques to improve product effectiveness, efficiency and user satisfaction, while reducing development time and cost.

The course is ideal for designers and developers who are responsible for delivering products or websites, providing theory, case studies and examples as well as hands-on activities for participants to practice their new skills.

Our trainers have many years of experience applying user centred design techniques in real businesses to deliver real commercial advantage.

Topics covered include:

  • Applying the User Centred Design approach to your business
  • Business benefits of a User Centred Design approach
  • Guidelines and Standards
  • Knowing your target users and capturing their requirements
  • Translating requirements to conceptual design and release criteria
  • Prototyping techniques
  • Best practice in user interface and information architecture design 
  • Measuring and testing usability

The course will be held at our offices in the Strand, London and costs £675 + VAT per person, including lunch and a comprehensive course manual.

For more details please contact Leslie Fountain on 020 7240 3388, email leslie@system-concepts.com or visit our website

User Centred Design: Techniques to improve the user experience

Wednesday, March 4th, 2009 by System Concepts Ltd
March 25, 2009toMarch 26, 2009

This intensive course provides you with tips, tools and techniques to help you understand who your customers are and what they want from your product. See how to apply these techniques to improve product effectiveness, efficiency and user satisfaction, while reducing development time and cost.

The course is ideal for designers and developers who are responsible for delivering products or websites, providing theory, case studies and examples as well as hands-on activities for participants to practice their new skills.

Our trainers have many years of experience applying user centred design techniques in real businesses to deliver real commercial advantage.

Topics covered include:

  • Applying the User Centred Design approach to your business
  • Business benefits of a User Centred Design approach
  • Guidelines and Standards
  • Knowing your target users and capturing their requirements
  • Translating requirements to conceptual design and release criteria
  • Prototyping techniques
  • Best practice in user interface and information architecture design 
  • Measuring and testing usability

The course will be held at our offices in the Strand, London and costs £675 + VAT per person, including lunch and a comprehensive course manual.

For more details please contact Leslie Fountain on 020 7240 3388, email leslie@system-concepts.com or visit our website

Evolving the Experience: Election 2008 with CNN (Atlanta, GA, USA)

Friday, February 13th, 2009 by Colleen Jones
February 26, 2009
6:30 pmto9:30 pm

Speaker(s): Lori Adams and Toni Pashley
Location: Roundbox Global in Atlanta, GA
Cost: FREE for CHI*Atlanta Members, $15 for Nonmembers

REGISTER NOW

Never before have we had such an exciting election season online. According to the Pew Internet, “a record-breaking 46% of Americans used the internet, email or cell phone to get news about the campaign, share their views and mobilize others.”

How do you cover an election of this magnitude? The CNN.com user experience team will share how the year progressed and highlight a few projects designed for this historical event, and discuss how they continue to evolve coverage around the new presidency.

UX Roundtable in Hamburg (Germany)

Thursday, January 8th, 2009 by Karen Lindemann
February 2, 2009
7:00 pmto9:30 pm

An jedem 1. Montag im Monat treffen wir uns zum UX Roundtable in Hamburg. Interessierte sind herzlich eingeladen. Die aktuellen Themen und Termine findet Ihr auf www.uxhh.de

“Commercial Ethnograpy” - James Kalbach (Hamburg, Germany)

Thursday, January 8th, 2009 by Karen Lindemann
May 19, 2009

MAY 19, 2009 - Workshop in Hamburg, Germany:

Ethnographic research methods have many potential advantages for businesses, including helping to:

  • Increase insight into customer behaviour
  • Make the real world visible the entire organisation
  • Discover product enhancements, reveal differentiators, and point to new business models
  • Identify opportunities for innovation

In this course, you will learn about practical skills needed to conduct an ethnographic study from beginning to end. The course outline walks through each phase step-by-step:

  • Evangelise: To get buy-in, demonstrate the value of ethnography by making a sound business case. You will learn the key arguments to make to get support, as well as the background and history of ethnography.
  • Prepare: Planning an ethnographic study is similar to other research techniques, but with some important differences. You’ll find out about the details of preparing for ethnography, including how to scope a study for maximum business impact.
  • Conduct: Commercial ethnography relies on observational interviews at the participant’s place of work. Through practical exercises, you’ll learn interview techniques and how to conduct a study.
  • Analysis: The Analysis phase is the most difficult part of a study. This is where you can easily go over time and budget. You’ll hear about ways to analyse of your data both effectively and efficiently.
  • Ideate: You must make your findings actionable. To do this, hold a workshop with stakeholders to bring the findings to life. This part of the course will show you concrete ways to present your findings and to involve people in creative brainstorming.
  • Validate: Iterate your understanding of users’ work by confirming findings with a sample of users.

Who should attend:

Usability and user experience consultans, information architects, web designers, product managers, market managers, webmasters and others who are concerning about websites.

For more information please see www.uxworkshops.com

“Enterprise Information Architecture” - Louis Rosenfeld (Hamburg, Germany)

Thursday, January 8th, 2009 by Karen Lindemann
May 18, 2009

MAY 18, 2009 - Workshop in Hamburg, Germany:

Developing a unified web site or intranet for a large, decentralized organization is the Holy Grail for many of today’s Internet professionals. This day-long seminar is for managers and web professionals who desperately want to tie together content in a rational, user-centered way, regardless of content ownership issues, cultural hurdles, and turf battles.

This advanced information architecture seminar combines lecture, demonstration and exercises, discussion, and handouts to address a topic that bewilders every large organization: designing unified information architectures for large enterprises. You’ll learn to:

  • Develop main pages and other upper-level “portal” components that convey a single cohesive organization, not a collection of warring business units.
  • Use metadata and contextual navigation to help users move from one content-rich page to another, regardless of which business unit manages that content.
  • Design search interfaces for improved access to content stored in organizational “silos”.
  • Better implement an enterprise-wide information architecture through appropriate research and design methods and improved governance.

For more information please see www.uxworkshops.com